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Production Time / Shipping Information

Studio Policies

• We ship daily, Monday through Friday, from our California studio.

• Our Production Time on personalized orders is 3 days or less from the date of purchase, not including shipping time. If pressed for time, please let us know and we will be happy to move your order forward in the queue. 

U.S. Customers

Orders will ship via USPS and the following options are available at check-out:
USPS First Class Mail (Est. 3-5 business days for delivery)
USPS Priority Mail (Est. 2-3 business days for delivery)
USPS Priority Express Mail (Est. 1-2 business days for delivery)

All options include Delivery Confirmation and you will receive an email detailing the Tracking on your package once shipped. USPS delivery times are estimates only, not guaranteed, and can vary, especially during the holidays:

International Customers

Orders ship via USPS First Class International Mail. Online tracking is provided to select countries beyond the U.S. border and you will receive an email detailing the Customs number once shipped. Delivery time is an estimated 2-6 weeks depending on country of destination. 2 - 3 weeks is closer to the estimated delivery time but not a guarantee as delivery times can vary, depending on how quickly the receiving country processes the package through customs. Delivery times can lengthen during the holidays. IMPORTANT - Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country.

Returns and Exchanges

• We gladly accept returns and exchanges for "Non-Personalized" items. Please contact us within 7 days of receipt to arrange for a return or exchange.  Item/s must be returned to us within 14 days of receipt. The exchange or refund (minus the original shipping charges) will be made once the item has been received by us in original condition, with original packaging. Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

• We cannot accept returns or exchanges for "Personalized" items.  We are not responsible for spelling mistakes or incorrect personalization provided by the buyer at check-out.

Sales Tax

California residents will be charged 8.75% sales tax.

If you should have any questions or inquiries, simply contact us below. We would love to hear from you!